Returns & Exchanges

At KOKOIST, we stand behind the quality of our professional nail products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for unopened and unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unused items in their original boxes, ensuring all seals are intact to qualify for a full refund or exchange.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned products, your refund will be processed to your original payment method within 5-7 business days.